Kazakhstan Pension Woes: Major Concerns Plaguing Citizens
Losing access to your ENPF (Unified Accumulative Pension Fund) account can be a frustrating experience, especially if you've forgotten your password and no longer have access to your registered phone number. However, there are several options available for you to regain access and obtain an online extract of your pension account.
- Using the ENPF Website Password Recovery Options
Visit the official ENPF website and look for the "Forgot Password" or "Password Recovery" link. Since SMS verification might not work due to the lost phone number, some password recovery options may offer identity verification through other personal data or alternative contact methods.
- Contacting ENPF Customer Support
Direct contact with ENPF customer service is another effective way to recover your account. Provide personal details like your full name, IIN (Individual Identification Number), date of birth, and other identification information to verify your identity. They will guide you on how to reset your password without access to the old phone number.
- Visiting an ENPF Branch or Authorized Service Centre
If online recovery is not possible, consider visiting an ENPF branch in person. Bring ID documents such as your passport or birth certificate, and proof of registration or prior ENPF correspondence. Staff can verify your identity and help update your contact information and reset your access credentials.
- Using the Government e-Services Portal (egov.kz)
Link your ENPF account to a verified e-government account on the official government portal egov.kz. If you can log in to egov.kz using your electronic ID or digital signature, you may access ENPF services through this portal. If your egov.kz account is active and verified, you can generate an online extract of your pension account there.
- Resetting the Mobile Number in ENPF Profile
Resetting the phone number tied to your account may require manual verification or document submission. ENPF may have a process for changing the registered phone number after identity verification.
It's important to note that enforcement cannot be applied to pension savings due to the debts of the contributor or recipient in Kazakhstan, according to Article 98 of the Law on Enforcement Proceedings and the Status of Bailiffs. Individuals who can pay mandatory pension contributions in their own favor in Kazakhstan include: individual entrepreneurs, private notaries, private bailiffs, lawyers, professional mediators, individuals receiving income under civil law contracts, single consolidated payment payers.
Mandatory pension contributions must be paid by contributors through their employers in Kazakhstan. It is not allowed to seize pension savings due to the debt of the contributor or recipient in Kazakhstan, according to Article 50 of the Law on Pension Provision.
If you require more detailed contact information or steps on using the egov.kz portal for pension information, please let us know. Previously, it was reported on who can receive the pension of a deceased relative in Kazakhstan, but this fact has been previously reported and should not be repeated here.
If you do not belong to the above-mentioned categories in Kazakhstan, you cannot independently top up your individual pension account formed from mandatory pension contributions.
- Managing your business finances or personal-finance affairs can significantly benefit from a comprehensive understanding of the regulative measures associated with pension accounts, such as learning about the ENPF's process for changing the registered phone number to regain access.
- If you're an individual entrepreneur, private notary, lawyer, or receive income under civil law contracts in Kazakhstan, you fall under the categories of individuals who can pay mandatory pension contributions and thus have the ability to manage your business and personal-finance concerns through your ENPF account.
