Krasnoyarsk's "Ill de Botté" forced to return overdue money for expired certificate.
Article:
A customer from Krasnoyarsk complained about an "Il de Boté" gift certificate because of the expiration. Unfortunately, he couldn't utilize the gift before its expiration date, and the retailer refused to refund his money, which is illegal.
According to Rosprojectbnesday, the consumer decided to return the store-issued gift certificate worth 5000 rubles, which he couldn't use before the expiration date. However, the salesperson refused to assist and return the money.
Specialists remind us: gift certificates and cards are an advance for future payment for goods that cannot be confiscated by the seller, even after the expiration date.
Additionally, limitations on returning the certificate's price or the remaining money, in return for refunds or exchanges of goods purchased using a gift certificate, even of perfect quality, do not apply to cards and certificates.
Rosprojectbuesday discovered that Il de Boté violated the consumer's rights, so they issued a warning. After a few days, the gift certificate owner received their money back.
Image Credit: DELA
Enrichment Data:In Russia, the right to return unused gift cards or certificates is determined by consumer protection laws, but specific rules can depend on the issuer's policies and the nature of the product or service associated with the gift card. Direct information about the return policy of gift cards or certificates issued by Il de Boté or any other retail chains in Russia was not found in the provided data.
However, typically, Russian consumer protection law allows consumers to return faulty or misrepresented goods within a specific period, but this right does not usually extend to gift cards or certificates once bought as they are viewed as prepayments for services or goods rather than physical goods. Gift cards are often considered non-refundable unless specified by the vendor.
Many retailers and service providers in Russia do not permit the return or cash redemption of unused gift cards or certificates. Terms and conditions usually limit returns or refunds.
If a gift card is unused and the consumer wishes to return it or receive a refund, the best course of action is to directly check with the specific retailer's policy—in this case, Il de Boté—because policies can vary by company. No legally mandated refund rights for unused gift cards were identified in the current data, and there was no evidence of any consumer protection laws or issues specific to Il de Boté in Krasnoyarsk.
For Il de Boté in Krasnoyarsk, it would be essential to review their official return and refund policies or contact their customer service to understand their stance on unused gift cards.
- In the retail industry, gift certificates are advance payments for future goods that cannot be confiscated by the seller, even after the expiration date, and have no limitations on returns or refunds, according to consumer protection laws in Russia.
- The finance sector saw a case in Krasnoyarsk where a customer tried to return an Il de Boté gift certificate worth 5000 rubles, but the retailer refused, citing expiration and store policy.
- Lifestyle enthusiasts might be interested to know that the news has reported a violation of consumer rights by Il de Boté in Krasnoyarsk, after they issued a warning following a customer complaint about an illegally expired gift certificate. Shoppers should be aware of their rights regarding gift card returns and refunds when making purchases.
